Shipping Policy

Thank you for shopping with VIVENZA.

We partner with trusted suppliers and logistics providers to deliver high-quality products to customers across the United Kingdom.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped or delivered on weekends or public holidays.

2. Delivery Time

Estimated delivery times are as follows:

United Kingdom: 5–7 business days
Remote areas: up to 15 business days

Delivery times begin once the order has been dispatched.

Please note that these are estimated timeframes and not guaranteed delivery dates.

3. Shipping Costs
We offer free shipping for all UK.

4. Tracking Information

All orders include tracking.

Customers will receive a tracking number via email within 3–5 business days after dispatch.

5. Delays

Delivery delays may occur due to circumstances beyond our control, including:

Customs inspections
High seasonal demand
Postal service disruptions
Weather conditions

We will always provide support and updates where possible.

6. Incorrect Address

Customers are responsible for providing accurate delivery information.

If an incorrect address is provided and the parcel is returned, additional shipping fees may apply for reshipment.

7. Lost or Stolen Parcels

If your parcel is marked as delivered but not received, please contact us within 7 days so we can investigate with the courier.

Contact

Email: support@vivenza.co.uk
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)