Exchanges and returns policy

At Vivenza, we value your satisfaction. If you're not completely satisfied with your purchase, we offer a simple exchange and return process.

Request Deadline: You can request an exchange or return within 7 days of receipt.

Shipping Cost: There's no cost to you for return shipping. We want your experience to be convenient and worry-free.

Product Conditions: To exchange or return, the product must be in perfect condition, with no signs of use and with all original tags and packaging, unless it was received damaged.

How to Request: Contact our team at suporte@vivenza.co.uk with your order number and the reason for the return or exchange. We'll guide you through the process quickly. Our goal is to ensure you receive exactly what you expected and have the best possible experience in our store.